# Buyer Insights

**Buyer Insights** is a comprehensive suite of scoring tools designed to help home services providers assess homeowners' financial reliability, purchasing behavior, and willingness to invest in premium home improvements. It includes:

- **SurePay™ Score** – Evaluates the likelihood of homeowners paying for services, helping contractors mitigate financial risk.  
- **Elevate Score** – Measures a homeowner’s receptiveness and financial ability to invest in upsell opportunities and higher-end home improvements.
- **Buyer Insights Scores** – Assesses consumer buying styles across various categories.   
- **Sales Hacks** – Delivers instant, actionable guidance by translating Buyer Insights, SurePay™, and Elevate Scores into practical sales strategies for more effective customer engagement. 
- **Property Details**: Contextual address information to support sales, site assessment, and project planning. Refer to [Lead Append Level 2 Documentation](https://docs.quantiv.io/api/lead-append-level-2).
- **Lead Integrity Score and Defects**: Measures to ensure data reliability and lead quality. Refer to [Lead Append Level 2 Documentation](https://docs.quantiv.io/api/lead-append-level-2).

 Buyer Insights empowers businesses with data-driven insights, enabling smarter decision-making and improved profitability.

 **Note:** If any parameter in the response contains a `null` value, it indicates that the value could not be determined based on the provided data.
 
 **SurePay™ Score Values**
| Value | Description |
|-------|------------|
| null  | Score can not be determined. |
| 5     | High likelihood to perform and meet obligations. High likelihood to qualify for the best interest rates. |
| 4     | Likely to perform and meet obligations. Likely to qualify for most loans at slightly higher rates. |
| 3     | Average likelihood to perform and meet obligations. May qualify for some loans at higher rates. |
| 2     | Poor likelihood to perform and meet obligations. May qualify for some loans at significantly higher rates. |
| 1     | Unlikely to perform and meet obligations. Highly unlikely to qualify for any loans. |

<br>

**Elevate Score Values**
| Value  | Description           |
|--------|-----------------------|
| null   | Score can not be determined. |
| 10     | Extremely Likely      |
| 9      | Highly Likely         |
| 8      | Very Likely           |
| 7      | Somewhat Likely       |
| 6      | Likely                |
| 5      | Somewhat Unlikely     |
| 4      | Very Unlikely         |
| 3      | Highly Unlikely       |
| 1-2    | Extremely Unlikely    |

<br>

**Buyer Insights Scores Description**
| Score                  | Description |
|------------------------|-------------|
| **Savvy Shopper**      | **Rationale**: These homeowners conduct extensive research and compare multiple options—not necessarily to find the lowest price, but to ensure they make a well-informed, risk-averse decision. These consumers like to compare prices across different sites before purchasing and typically read online reviews and consumer reports. **Sales Approach**: Build trust by offering side-by-side comparisons, testimonials, and third-party validations. Reinforce their ability to make an educated decision while subtly guiding them toward your best offering. |
| **Brand Loyalist**     | **Rationale**: These homeowners have strong brand preferences and believe that reputation equates to reliability. They may challenge recommendations that deviate from their preselected brands. These consumers are willing to pay more for proven and reputable brands. **Sales Approach**: Align with their existing knowledge by reinforcing brand credibility. Emphasize manufacturer warranties, certifications, and brand-backed guarantees. If proposing alternatives, focus on comparable or superior features rather than price. Educate the consumer about the brand if you sell a product in which brand awareness is limited. |
| **Trendsetter**        | **Rationale**: These homeowners love being ahead of the curve and are eager to explore innovative, cutting-edge solutions. They value exclusivity and uniqueness in their purchases. These consumers are trendsetters and early adopters of new products. **Sales Approach**: Present the newest, most innovative products first. Emphasize exclusivity, technological advancements, and the opportunity to be among the first to own the latest home improvement solutions. |
| **Budget-Savvy Buyer** | **Rationale**: These homeowners prioritize affordability and perceived value over brand reputation. They tend to emphasize cost-efficiency in their decision-making process. Price is more important to these consumers than brand name. **Sales Approach**: Present cost-effective solutions that maximize value. Highlight financing options, cost savings over time, and product benefits that justify the investment. Be prepared to handle objections related to pricing. |
| **Quality First Buyer** | **Rationale**: These buyers prioritize durability, craftsmanship, and peace of mind over price but may struggle to define what “quality” looks like. Quality matters for these consumers, and they are willing to pay more for fresh ingredients, durable materials, and quality craftsmanship. **Sales Approach**: Focus on quality differentiators such as superior materials, expert installation, and longevity. Help them visualize potential risks of choosing lower-quality options and reassure them of the long-term value. |
| **Impulse Shopper (Can’t Say No)** | **Rationale**: These homeowners are easily persuaded to add features or upgrades that enhance functionality or perceived value. These spenders find it difficult to say 'no' to things that catch their eyes. They recognize they are "spenders" rather than "savers" and appreciate a convenient purchase opportunity. Top of mind = In the cart.  **Sales Approach**: Strategically introduce upgrades and enhancements throughout the conversation. Highlight benefits of add-ons in a way that makes them feel essential rather than optional. Use visual demonstrations to reinforce desirability. |
| **Popular Picks**      | **Rationale**: These buyers seek social validation and prefer solutions that align with current trends and widely accepted choices. Online reviews and recommendations influence them significantly. **Sales Approach**: Leverage social proof by showcasing positive customer testimonials, industry trends, and best-selling options. Reinforce that their decision aligns with what other satisfied homeowners are choosing. |

<br>

**Buyer Insights Values**
| Value  | Description           |
|--------|-----------------------|
| null   | Score can not be determined. |
| 10     | Extremely Likely      |
| 9      | Highly Likely         |
| 8      | Very Likely           |
| 7      | Somewhat Likely       |
| 6      | Likely                |
| 5      | Somewhat Unlikely     |
| 4      | Very Unlikely         |
| 3      | Highly Unlikely       |
| 2      | Extremely Unlikely    |
| 1      | Unknown               |

  **Note:** Sales Hack value is provided for a Buyer Insight only when the related Buyer Insight Score meets or exceeds 8.

<br>

**Accuracy Code**

The accuracy code specifies the level at which the provided scores are categorized, 
based on the quality and relevance of the user-supplied data. It indicates the reference 
point used to generate the insights.
| Value  | Description           |
|--------|-----------------------|
| P      | The scores are directly related to the individual (owner) of the address, based on the provided address data. |
| A      | The scores are directly related to a primary member of the household associated with the address, based on the provided address data.|
| G      | The scores reflect the modeled profile of the homeowner based on the typical profile of owners within a narrow geographic area of the provided address data.|
| N      | No relevant data could be matched based on the provided information.|


## Get Buyer Insights

 - [GET /api/v1/buyer-insights](https://docs.quantiv.io/api/openapi/buyer-insights/paths/~1api~1v1~1buyer-insights/get.md)